ERP system changeover: for even better collaboration

Reliable collaboration, efficient processes and a high standard of service are the foundation of a successful partnership at TROX. To continue offering you this quality in the future, we are switching our ERP system to a new version at the turn of the year. The technical changeover will take place in stages from 1 November 2026 to 6 January 2027. Here you will find the most important information and answers to frequently asked questions.

Your orders around the turn of the year

So that we can still process your orders for 2026 at the valid prices and conditions, we ask you to submit relevant orders in good time.

No later than 22 December 2026
2026 prices and conditions
Orders received by this date will still be processed at the prices and conditions valid in 2026
After 22 December 2026
Prices and conditions from 1 January 2027
Orders received after this date (including between Christmas and New Year) will be processed from calendar week 1/2027 at the prices and conditions valid from 1 January 2027.

WHAT THE CHANGEOVER IMPROVES FOR YOU

MORE RELIABLE DELIVERY DATES

Through cross-plant planning and control of orders, we are improving our delivery capability.

MORE FLEXIBILITY

We can respond more flexibly to short-term changes in demand.

MORE TRANSPARENCY

Order processing becomes easier to follow.

FEWER SOURCES OF ERROR

Potential sources of error and internal coordination effort are reduced.

FURTHER QUESTIONS AND ANSWERS

Why is TROX changing its ERP system?

Why is TROX changing its ERP system?

With this modernisation, we are creating the conditions to optimise business processes further, make information more readily available, and make processes from order to delivery even more efficient. The goal is a consistently high level of service quality and reliable order processing.

What does the changeover mean for me as a business partner?

What does the changeover mean for me as a business partner?

In day-to-day business, as little as possible should change. In the longer term, however, a great deal will improve: the plant-wide ERP system allows us to network our plants more closely and to plan and control orders across locations.

What happens to my existing agreements and my customer and order data?

What happens to my existing agreements and my customer and order data?

All existing agreements as well as your customer and order data will be transferred completely and securely to the new system.

Will my contacts at TROX still be available?

Will my contacts at TROX still be available?

Yes. Your usual contacts remain available to you. We have organised our processes so that we remain fully operational as usual during the changeover.

Could there be delays during the changeover? 

Could there be delays during the changeover? 

Despite careful preparation, we cannot rule out delays in individual cases, for example in order processing or with agreed delivery dates. In that case, we will inform you early and look for solutions together with you. Our employees are doing everything they can to keep any impact as low as possible.

Do you still have questions?
Your usual contacts at TROX are always happy to help.
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Our department for Service-Requests will contact you asap.
For general question regarding products or services you can also call:
Tel.: +49 (0)2845 / 202-0 | Fax: +49 (0)2845/202-265