EXTRAORDINARY TIMES, EXTRAORDINARY MEASURES

At TROX, we too are following all the latest developments on Covid-19 on a daily basis.

And we have introduced measures to keep the risk of infection as low as possible – for our staff and their families and for our partners and customers.

We are also taking the questions and concerns of our partners and customers very seriously. You asked us many questions over the last few days, questions such as

  • Can I still meet with field staff?
  • Are the supply chains stable?
  • Is there an effective filter against the coronavirus?

This page will give you answers and information on the measures we are taking with respect to the coronavirus – and all the concrete steps that we are putting in place.

NEW ON 20 MARCH 2020

HOW DOES THE CORONA VIRUS AFFECT DIGITAL INFRASTRUCTURES?

Tim Boysen, Head of IT at TROX, answers questions regarding digital infrastructures and IT at TROX.

INTERVIEWS ON CURRENT TOPICS

EXTRAORDINARY TIMES, EXTRAORDINARY MEASURES

  • Can I still meet with field staff?
  • How does TROX react to the coronavirus crisis? 

These and other questions will be answered by Udo Jung, member of the Board of Management for Sales, Technology and Production. (Video only available in German so far)

QUESTIONS ON THE SUPPLY CHAIN AND ON INTERNATIONAL BUSINESS

Answered by Ludgar Bökmann, Head of International Business at TROX



IS THERE A FILTER AGAINST THE VIRUS?

  • Should ventilation systems be switched on or off?

  • Can viruses spread through ventilation and air conditioning systems?

Thomas Klamp, Head of Filter Technology at TROX, answers questions on the coronavirus and on filters in ventilation and air conditioning systems.

WHAT DOES THE CORONA VIRUS MEAN FOR PRODUCTS AND PRODUCTION AT TROX?

Ralf Joneleit, Head of Technology at TROX, answers questions questions on what the Corona crises means for the production at TROX.


HOW DOES TROX PROTECT ITS EMPLOYEES AGAINGT CORONA, E.G. IN THE CUSTOMER CARE DEPT?

Jochen Saxe, Head of Customer Care at TROX answers questions on how TROX protects the employees in his department against infection.

YOUR CONTACT PARTNER: ALWAYS IN PERSON, BUT DIGITALLY INSTEAD OF ON SITE

Kachel Kundenbetreuung

QUOTATIONS AND CUSTOMER SUPPORT

  • Your contact partners in Offers and in Customer Support will continue to be available as usual.

  • Alternatively, you can go to myTROX for information.



FIELD STAFF

  • Our ability to personally advise you on your projects, issues and tasks is one of our highest priorities.

  • To prevent the risk of infection of the coronavirus, for now personal contact with external sales staff will only take place in digital format up until CW 15.

  • To facilitate this, we will be offering video conferences and increased phone support.

CONTACT PARTNER AT TROX

Udo Jung, member of the Board of Management of TROX GmbH, will give a brief statement on the current status of "Contact partner at TROX". 

(interview only available in German so far)



DELIVERIES

IS THE SUPPLY CHAIN STABLE?

  • From today's perspective, we can ensure you that we will continue to deliver to all customers.

  • The movement of goods has not been affected at any of Europe's borders.

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We are here for you

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Tel.: +49 (0)2845 / 202-0 | Fax: +49 (0)2845/202-265

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Thank you for your message!

Your message is send and will be processed shortly.
Our department for Service-Requests will contact you asap.
For general question regarding products or services you can also call:
Tel.: +49 (0)2845 / 202-0 | Fax: +49 (0)2845/202-265