Extraordinary measures in extraordinary times


Dear customers, dear business partners,

We hope you, your family and your colleagues are well.

At TROX, we too are following all the latest developments on Covid-19 on a daily basis. And we have introduced measures to keep the risk of infection as low as possible – for our staff and their families and for our partners and customers.

This page will give you answers and information on the measures we are taking with respect to Covid-19 – and all the concrete steps that we are putting in place.

Take a look at our videos providing interviews about the current topics.

Even in these extraordinary times, you can rely on the familiar quality of our products and services.

Stay save!

NEW ON 15 APRIL 2020

IS THE DIGITAL MYTROX PLATFORM HELPFUL AT THE MOMENT?

How does myTROX, the digital working platform, support the changed working conditions?

Martin Müntjes, Head of Digital Sales Excellence at TROX, answers questions about the topic myTROX.

INTERVIEWS ON CURRENT TOPICS

WHAT HAPPENS NEXT WITH SEMINARS AT TROX?

The forthcoming seminars had to be postponed. However, the Online-Academy gains further momentum!

Martina Mrasek, Manager Communication & ACADEMY, informs about the status quo of the TROX ACADEMY and its new digital services.

TROX ACADEMY (German only)

What has changed since the last interview with Udo Jung?

Udo Jung, member of the Board of Management for Sales, Technology and Production, answers questions regarding the international situation of the TROX GROUP and looks behind the scenes of the new work routines at TROX GmbH.

EXPERT CONSULTANCY – HOW DOES IT WORK IN TIMES OF CORONA

  • How does expert consultancy work when sales reps are not allowed to be with customers? 

Thorsten Dittrich, Head of Domestic Sales at TROX, answers this and other questions regarding customers visits.

HOW DOES THE CORONA VIRUS AFFECT DIGITAL INFRASTRUCTURES?

Tim Boysen, Head of IT at TROX, answers questions regarding digital infrastructures and IT at TROX.



PROTECTING EMPLOYEES AGAINGT CORONA, E.G. IN THE CUSTOMER CARE DEPT?

Jochen Saxe, Head of Customer Care at TROX answers questions on how TROX protects the employees in his department against infection.


WHAT DOES THE CORONA VIRUS MEAN FOR PRODUCTS AND PRODUCTION AT TROX?

Ralf Joneleit, Head of Technology at TROX, answers questions questions on what the Corona crises means for the production at TROX.


IS THERE A FILTER AGAINST THE VIRUS?

Should ventilation systems be switched on or off? Can viruses spread through ventilation and air conditioning systems?

Thomas Klamp, Head of Filter Technology at TROX, answers questions on the coronavirus and on filters in ventilation and air conditioning systems.

QUESTIONS ON THE SUPPLY CHAIN AND ON INTERNATIONAL BUSINESS

Answered by Ludgar Bökmann, Head of International Business at TROX




EXTRAORDINARY TIMES, EXTRAORDINARY MEASURES

  • Can I still meet with field staff?
  • How does TROX react to the coronavirus crisis? 

These and other questions will be answered by Udo Jung, member of the Board of Management for Sales, Technology and Production.

INFORMATION ABOUT THE COVID-19 & VENTILATION AND AIR CONDITIONING SYSTEMS 

INFORMATION TO THE USE OF VENTILATION AND AIR CONDITIONING SYSTEMS AT TIMES OF COVID-19

We compiled information to the most relevant topics for you. 


Take a look at the summary here.

YOUR CONTACT PARTNERS: ALWAYS IN PERSON, BUT DIGITALLY INSTEAD OF ON SITE

Kachel Kundenbetreuung

QUOTATIONS AND CUSTOMER SUPPORT

  • Your contact partners in Offers and in Customer Support will continue to be available as usual.

  • Alternatively, you can go to myTROX for more information.



FIELD STAFF

  • Our ability to personally advise you on your projects, issues and tasks is one of our highest priorities.

  • This is why we offer telephone support and video conferences so that you can still meet with your sales representative and product experts.

  • NEW! Chatbot on our website. Your questions will be answered immediately in a chat. Try it out.

Webex - This is how you do it!

  • Chat about complex topics?
  • Looking at a design together?


In just two minutes, Martin Müntjes explains how Webex works.

FACTORY ACCEPTANCE TEST & DELIVERIES

TROX Factory Acceptance Text online

FACTORY ACCEPTANCE TEST - ONLINE

Due to the coronavirus, a planned Factory Acceptance Test could not be conducted as scheduled in the Anholt production facility.

Here we will show you how we carried out the FAT online!

IS THE SUPPLY CHAIN STABLE?

  • From today's perspective, we can ensure you that we will continue to deliver to all customers.

  • The movement of goods has not been affected at any of Europe's borders.

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We are here for you

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Tel.: +49 (0)2845 / 202-0 | Fax: +49 (0)2845/202-265

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Contact

Thank you for your message!

Your message is send and will be processed shortly.
Our department for Service-Requests will contact you asap.
For general question regarding products or services you can also call:
Tel.: +49 (0)2845 / 202-0 | Fax: +49 (0)2845/202-265